Return Policy LI-ESS is committed to providing quality products and services. If you are not satisfied with our products or have any quality problems, please follow the return policy below:
Return Conditions.
Items must be returned within 30 days of purchase. Merchandise must be in original unopened, unused condition with complete packaging and all accessories. Returned merchandise must be returned with the original proof of purchase. Returns Process.
Please contact our customer service team with your order information and reason for return. The customer service team will guide you through the return request and provide you with a return address and return instructions. Once we have received and inspected the returned item, we will provide a refund or exchange as appropriate.
Exchange Policy
If the item you received has any quality problems or is damaged, we will provide an exchange service. Please follow the exchange policy below:
Exchange Conditions:
Merchandise must report quality issues within 30 days of purchase. Merchandise must be in original unopened, unused condition with complete packaging and all accessories. Returned merchandise must be returned with the original proof of purchase. Exchange Process.
Please contact our customer service team with your order information and reason for exchange. The customer service team will guide you through the exchange request and provide you with an address for the exchange and guidelines for the exchange. Once we have received and confirmed the exchange item, we will arrange the exchange for you as soon as possible.
Other notes
We will not accept unauthorised return or exchange requests. Refunds for returned items will be processed within 5 business days of receiving and inspecting the item. The delivery time for exchange items may vary depending on stock availability, so please be patient.
Contact Us
If you need to return or exchange an item, or have any questions about the return policy, please feel free to contact the LI-ESS customer service team:
Email: info@li-ess.com Phone: +86 178 4858 2565 Thank you for choosing LI-ESS, we will be happy to help you with your return or exchange.
